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Centralista24/7 AI receptionist: voice, WhatsApp and email at once

AI-powered virtual assistant that answers calls and replies on WhatsApp and email at the same time, around the clock. Complex cases are automatically escalated to a human: no missed call, no ignored customer.

Handles calls, WhatsApp and email simultaneously, no breaks, no weekends
Natural voice tailored to your company, with automatic escalation to a human on complex cases
Smart voicemail: transcribes incoming messages and sends them by email or WhatsApp

Request a free audit FEATURES

channels at once

24/7

availability

-60%

team workload

missed calls

FEATURES

What's included in Centralista

AI voice receptionist

Handles inbound calls, books appointments, answers FAQs, with a natural voice tailored to your brand.

Custom voice matched to your company's tone and identity
Automatic calendar booking with SMS/WhatsApp confirmation
Answers configurable FAQs with no IT involvement
Automatic escalation to the right person on complex cases
Available 24/7, including weekends and public holidays

Automated WhatsApp Business

Instant WhatsApp replies: confirmations, bookings, statuses and FAQs, around the clock.

Official WhatsApp Business API integration
Automatic booking confirmations and reminders
Answers to FAQs and quote requests
Escalates to a human operator when the conversation needs it
Full conversation log: audit and transparency

AI-managed email inbox

Incoming emails are classified, labeled and get an automatic reply or a draft for approval.

Automatic classification: quote requests, bookings, complaints, spam
AI-generated reply draft based on conversation context
Labeling and routing in Gmail or Outlook
Instant notification for urgent emails
Automatic archiving and searchable history

Smart escalation

Cases beyond the AI's competence are automatically transferred to the right person, with full context.

Configurable escalation rules by request type
Transfer with full context: customers never repeat themselves
WhatsApp or email notifications for the internal team
Guaranteed response time per the chosen SLA
Dashboard with all escalations and their statuses

PRICING

Available plans

No long-term contract. Change your plan anytime.

Starter

Price on request

Ideal for companies with a single channel and average call volume.

Phone OR WhatsApp (single channel)
200 minutes/month included
AI voice configured for your company
Automatic calendar booking
Unlimited FAQ answers

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Recommended

Business

Price on request

For companies with high volume and multi-channel coverage needs.

Phone + WhatsApp + Email (all 3 channels)
600 minutes/month included
Automatic escalation to a human operator
Full conversation log + audit
Smart voicemail included
Monthly report: usage, costs, optimizations
Automatic alert when included minutes are exceeded

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Enterprise

Price on request

Multi-location, CRM/ERP integration and a contractually guaranteed SLA.

Unlimited channels + multiple locations
Existing CRM/ERP integration (HubSpot, Salesforce, custom)
Advanced voice cloning + industry-tuned training
Contractually guaranteed SLA
Dedicated Vanadium consultant
Volume-based negotiated pricing

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industryClinics & healthcare · Hospitality & tourism · B2B services · Real estate & automotive · Dental practices · Salons & spas

Tech stack:Voce AI · WhatsApp Business API · Gmail API · n8n · Vapi · Make

NEXT STEP

Want to implement Centralista in your company?

Schedule a free 30-minute audit, we'll show you exactly what can be automated for you.

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