Here are some quick answers

Standard support is included: an email reply within 2 business days at most. On custom and enterprise packages, replies come within 6 business hours, Monday to Friday. Critical issues take priority.

You get a 6-month warranty on defects. Critical bugs that stop operations are fixed first, within 48-72 hours. For minor ones, the deadline depends on urgency and is written in the shared issue list.

The documentation covers the operational flows, role guides and the API where relevant. 2-3 training sessions with the key roles in your company are included. Extra sessions can be added after launch.

What you write in the contact form is not shared with third parties. Without your consent no script that writes to your device runs: we see page visits through Cloudflare Web Analytics, which uses no cookie. Google Analytics starts only if you accept it in the cookie banner. The details are in the privacy policy.

It depends on the scope. A small flow (a WhatsApp automation, a KPI dashboard) takes 2-3 weeks. A platform with several modules goes through the stages on the Process page and reaches production in 8-12 weeks. You get the dated plan at the start of the project.

VanaGreen, our recycling product, runs in production. The custom projects so far were in B2B distribution and client portals. For another industry, the first call (free) quickly shows whether your process is close to what we have built before.

No: the documents, reports and invoicing in VanaGreen follow Romanian law. For a recycling company in another country we build a system around the workflow and the law there (collections, stock, treatment, documents, reporting), as a custom project.

We do not sell fixed packages. You choose the modules you need (operations, dashboard, client portal, automations, AI) and the price is set after the audit, once we agree on the scope. Custom software starts at 2,500 EUR per project. The call and the audit are free.

Yes. The systems are built from modules, so you can add a client portal, an AI module or new reports later, without a rewrite. The cost depends on how much work the module takes.

We run the application on our infrastructure, on a monthly or yearly subscription: you use the system, have full access to your data (export at any time, in standard formats) and do not deal with servers, maintenance or updates. The source code stays with Vanadium Systems. For special cases (financial audit, acquisition) we discuss escrow or a separate license in the contract.

Yes, integrations are a normal part of our projects: an API or webhooks between the application and your CRM, WMS, ERP or other tools. We define them in the audit, together with the rest of the plan.