Cookies

Only one thing is optional: usage statistics with PostHog, on servers in the EU. They start only if you accept. What gets stored and for how long: cookie policy.

Skip to content
← Portfolio

Live · Own product

Centralista

24/7 AI receptionist: voice, WhatsApp and email at once

AI-powered virtual assistant that answers calls and replies on WhatsApp and email at the same time, around the clock. Complex cases are automatically escalated to a human: no missed call, no ignored customer.

Request a free audit Features
  • Handles calls, WhatsApp and email simultaneously, no breaks, no weekends
  • Natural voice tailored to your company, with automatic escalation to a human on complex cases
  • Smart voicemail: transcribes incoming messages and sends them by email or WhatsApp
3
channels at once
24/7
availability
-60%
team workload
0
missed calls

Features

What's included in Centralista

AI voice receptionist

Handles inbound calls, books appointments, answers FAQs, with a natural voice tailored to your brand.

  • Custom voice matched to your company's tone and identity
  • Automatic calendar booking with SMS/WhatsApp confirmation
  • Answers configurable FAQs with no IT involvement
  • Automatic escalation to the right person on complex cases
  • Available 24/7, including weekends and public holidays

Automated WhatsApp Business

Instant WhatsApp replies: confirmations, bookings, statuses and FAQs, around the clock.

  • Official WhatsApp Business API integration
  • Automatic booking confirmations and reminders
  • Answers to FAQs and quote requests
  • Escalates to a human operator when the conversation needs it
  • Full conversation log: audit and transparency

AI-managed email inbox

Incoming emails are classified, labeled and get an automatic reply or a draft for approval.

  • Automatic classification: quote requests, bookings, complaints, spam
  • AI-generated reply draft based on conversation context
  • Labeling and routing in Gmail or Outlook
  • Instant notification for urgent emails
  • Automatic archiving and searchable history

Smart escalation

Cases beyond the AI's competence are automatically transferred to the right person, with full context.

  • Configurable escalation rules by request type
  • Transfer with full context: customers never repeat themselves
  • WhatsApp or email notifications for the internal team
  • Guaranteed response time per the chosen SLA
  • Dashboard with all escalations and their statuses

Pricing

Available plans

No long-term contract. Change your plan anytime.

Starter

Price on request

Ideal for companies with a single channel and average call volume.

  • Phone OR WhatsApp (single channel)
  • 200 minutes/month included
  • AI voice configured for your company
  • Automatic calendar booking
  • Unlimited FAQ answers
Request a quote
Recommended

Business

Price on request

For companies with high volume and multi-channel coverage needs.

  • Phone + WhatsApp + Email (all 3 channels)
  • 600 minutes/month included
  • Automatic escalation to a human operator
  • Full conversation log + audit
  • Smart voicemail included
  • Monthly report: usage, costs, optimizations
  • Automatic alert when included minutes are exceeded
Request a quote

Enterprise

Price on request

Multi-location, CRM/ERP integration and a contractually guaranteed SLA.

  • Unlimited channels + multiple locations
  • Existing CRM/ERP integration (HubSpot, Salesforce, custom)
  • Advanced voice cloning + industry-tuned training
  • Contractually guaranteed SLA
  • Dedicated Vanadium consultant
  • Volume-based negotiated pricing
Request a quote
Who it is for
Clinics & healthcare · Hospitality & tourism · B2B services · Real estate & automotive · Dental practices · Salons & spas
Built with
Voce AI · WhatsApp Business API · Gmail API · n8n · Vapi · Make

Next step

Want to implement Centralista in your company?

Schedule a free 30-minute audit, we'll show you exactly what can be automated for you.

Request a free audit ← Back to portfolio